Terms of service

TERMS OF SERVICE

Last updated: November 2025

1. Agreement to Terms By accessing and using carbonpeak.co.uk ("Website"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this site.

2. Use License Permission is granted to temporarily download one copy of materials on CarbonPeak's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose or public display
  • Attempt to decompile or reverse engineer any software on the Website
  • Remove any copyright or proprietary notations from the materials
  • Transfer the materials to another person or "mirror" the materials on any other server

3. Online Store Terms By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

4. Products and Services All products and prices are subject to change without notice. We reserve the right to limit the quantities of any products or services we offer and to discontinue any product at any time.

Product descriptions and images are as accurate as possible, but we do not warrant that descriptions, colours, or other content is accurate, complete, reliable, current, or error-free.

5. Pricing and Payment All prices are listed in British Pounds (GBP) and include VAT where applicable.

We accept payment via:

  • Credit/Debit cards (Visa, Mastercard, American Express)
  • Shopify Payments
  • Other payment methods as displayed at checkout

Payment is due immediately upon placing an order. We reserve the right to refuse or cancel any order for any reason, including suspected fraud.

6. Order Acceptance Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason at any time after receipt.

7. Accuracy of Information We are not responsible if information made available on this Website is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon as the sole basis for making decisions.

8. Account Terms If you create an account on our Website:

  • You are responsible for maintaining the security of your account and password
  • You are responsible for all activities that occur under your account
  • You must immediately notify us of any unauthorized uses of your account
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion

9. Intellectual Property All content on this Website, including text, graphics, logos, images, and software, is the property of CarbonPeak or its content suppliers and is protected by UK and international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service without prior written consent.

10. Prohibited Uses You may not use the Website:

  • For any unlawful purpose or to solicit others to perform unlawful acts
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • To infringe upon or violate our intellectual property rights or the rights of others
  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
  • To submit false or misleading information
  • To upload or transmit viruses or any other type of malicious code
  • To spam, phish, pharm, pretext, spider, crawl, or scrape
  • For any obscene or immoral purpose
  • To interfere with or circumvent security features of the Website

11. Limitation of Liability In no event shall CarbonPeak or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on CarbonPeak's Website.

12. Returns and Refunds Our Returns Policy forms part of these Terms of Service. Please review our separate Returns Policy for detailed information about returns, exchanges, and refunds.

13. Shipping Our Shipping Policy forms part of these Terms of Service. Please review our separate Shipping Policy for detailed information about delivery times, costs, and procedures.

14. Privacy Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

15. Consumer Rights (UK) Nothing in these Terms of Service affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. You have the right to:

  • Receive goods that are as described, fit for purpose, and of satisfactory quality
  • A repair or replacement if goods are faulty
  • A full or partial refund if repair or replacement is not possible
  • Return faulty digital content and get a refund

16. Governing Law These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our Website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.

18. Severability If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

19. Entire Agreement These Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns Policy, constitute the entire agreement between you and CarbonPeak.

20. Contact Information For questions about these Terms of Service, contact us at:

CarbonPeak Email: legal@carbonpeak.co.uk Website: carbonpeak.co.uk